Boler Aroma LLC is committed to providing a pleasant shopping experience for our customers. If you are not satisfied with your purchase, please review our Return and Refund Policy below to understand the eligibility criteria and the processing procedure.

1. 30-Day Return Policy

We offer a 30-day window from the date of delivery to request a return.

If you are not satisfied with your purchase, you may contact us within 30 days of the delivery date to request a return or refund.

Requests made after 30 days may not be eligible for processing under this policy, except where otherwise required by applicable law.

2. Return Eligibility

To ensure your return request is processed smoothly, returned items should generally meet the following conditions:

The item must be unused, undamaged, and kept in its original condition as much as possible.

The item must include its original packaging, accessories, and any related components (if applicable).

You must be able to provide your order number, order confirmation email, or other valid proof of purchase.

Given that aromatherapy products involve considerations regarding packaging integrity and safety, items that have been opened or used will be evaluated on a case-by-case basis to determine their eligibility for return.

Please contact us if an item is defective, damaged during transit, or if you received the wrong product. This policy does not exclude or limit any consumer rights granted under applicable law.

3. How to Request a Return

To initiate a return, please contact us via the following email address:

Email: [email protected]

Please include the following information in your email:

Your full name

Order number

Name of the item(s) you wish to return

Reason for the return

If the item is damaged or defective, please provide relevant photographs (if applicable)

Once we receive your request, we will review the information and provide you with instructions on the next steps for the return, including the appropriate return address.

Please wait until you have received our return instructions before sending the item back; this helps ensure your package is correctly identified and avoids processing delays.

4. Refund Processing

Once your return has been approved, we will process your refund accordingly. For refund-eligible requests:

Refunds are generally issued to the original payment method.

Once a refund request is approved, we will initiate the refund process, typically within 5–10 business days.

The actual time it takes for the funds to appear in your account depends on your bank, credit card issuer, or payment service provider.

The 5–10 business day timeframe is an estimate; the actual processing time may vary based on our internal procedures. We will notify you as soon as possible if we are unable to complete the refund within this period.

5. Return Shipping Costs

If a return is due to product quality issues, damage during transit, or an error on our part (such as shipping the wrong item), we will cover reasonable return shipping costs, subject to the specific circumstances and applicable laws.

For returns initiated for personal reasons, the customer is generally responsible for return shipping costs, unless otherwise specified in the terms provided at checkout or by applicable law.

Whether the original shipping charges are refunded depends on the reason for the return, the specifics of the order, and applicable law.

6. Damaged, Incorrect, or Unreceived Items

If you receive a damaged or incorrect item, or if tracking information indicates that your order has been delivered but you have not received it, please contact us via our customer service email as soon as possible.

We will verify your order and delivery details and provide an appropriate solution based on the situation—such as sending a replacement, issuing a refund, or another reasonable resolution.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible, ideally before the item has been shipped.

Once an order has entered the processing or shipping stage, we may no longer be able to cancel it. In such cases, you may request a return or refund in accordance with this policy and applicable law. 8. Contact Us

If you have any questions regarding returns, refunds, or order processing, please contact us via the following methods:

Company Name: Boler Aroma LLC

Email: [email protected]

Phone: +1 743-296-0740

Address: 3211 N Ohenry Blvd Greensboro NC 27405

Thank you for choosing Boler Aroma. We value your feedback and will make every reasonable effort to ensure you have a satisfying shopping experience.