Welcome to the Boler Aroma LLC FAQ page. We have compiled a list of frequently asked questions regarding our products, orders, payments, shipping, and returns/refunds to help ensure a smooth and enjoyable shopping experience for you.

1. What products does Boler Aroma sell?

Boler Aroma specializes in aromatherapy and home fragrance products, dedicated to bringing comfortable and inviting scents into your daily life and living spaces. Please refer to the individual product detail pages for specific product information, usage instructions, and precautions.

2. Where do you ship to?

Currently, we only ship within the United States. We do not ship to countries or regions outside of the U.S.

Please provide an accurate and complete U.S. shipping address during checkout.

3. How long does it take to process an order?

Orders typically take 1–3 business days to process. Processing times may be affected by weekends, U.S. federal holidays, promotional events, or periods with high order volumes.

Once your order has shipped, you can track its progress using the shipping information provided.

4. Which shipping carriers do you use?

Depending on the shipping address, package specifications, and logistical arrangements, we may use carriers such as USPS, UPS, or FedEx.

The specific carrier will be determined based on the actual shipping arrangements for your order.

5. How long does shipping take?

Shipping within the United States generally takes 2–5 business days, depending on the destination, the carrier, and the selected shipping service.

Please note that these timeframes are estimates and do not include order processing time; we cannot guarantee delivery by a specific date.

6. How can I track my order?

If your order includes tracking, we will provide you with the tracking information as soon as it becomes available.

If the tracking status has not been updated for an extended period, or if you have not received your order past the estimated delivery date, please send us an email, and we will assist you in looking into the situation.

7. What payment methods are accepted?

The available payment methods are those displayed at the time of checkout.

Payment transactions are processed by the respective payment service providers. Please ensure that the payment information you provide is accurate and that you are authorized to use the selected payment method.

8. Do you offer subscription services or automatic renewals?

No, we do not.

All Boler Aroma products are one-time purchases. We do not offer product subscriptions, automatic renewals, or recurring automated charges.

If you wish to purchase products again, you will need to place a new order.

9. Do you accept returns and provide refunds?

Yes. For eligible orders, you may request a return or refund within 30 days of the date the items are delivered.

Please contact us at [email protected], providing your order number, the name of the item(s), and the reason for your request. We will review your application and guide you through the next steps.

For specific terms and conditions, please refer to the “Refund and Returns Policy” on our website.

10. What conditions must returned items meet?

In principle, items should remain unused and undamaged, and should be returned with their original packaging and any included accessories whenever possible.

For fragrance products that have been opened, used, or are found to have quality issues, we will handle each case individually in accordance with applicable laws. These conditions do not limit any rights you may have under the law.

11. How long does it take to receive a refund?

For approved refund requests, we typically initiate the refund process within 5–10 business days of confirming eligibility.

The actual time it takes for the funds to appear in your account depends on your bank, credit card issuer, or payment service provider.

12. What should I do if I receive a damaged or incorrect item?

If an item you receive is damaged during transit, has a quality issue, or does not match your order, please contact us via email as soon as possible.

Please provide your order number and relevant photos (if applicable) so that we can verify the issue and assist you. We will provide an appropriate solution based on the specific circumstances and applicable laws.

13. Can I modify or cancel an order?

If you need to change your shipping address or cancel an order, please contact us as soon as possible.

If an order has already entered the processing or shipping stage, we may be unable to modify or cancel it. Such cases will be handled based on the current status of the order and our applicable policies.

14. How is my personal information protected?

We value our customers’ privacy and take reasonable measures to protect your personal information. Information necessary for order processing, payment, delivery, and customer service may be shared with relevant service providers to the extent required. We do not sell your personal information.

For detailed information regarding the collection, use, sharing, and retention of data, as well as your consumer privacy rights, please refer to our Privacy Policy.

15. How to Contact Boler Aroma

If you have any further questions, please feel free to reach out to us via the following channels:

Company Name: Boler Aroma LLC

Email: [email protected]

Phone: +1 743-296-0740

Address:3211 N Ohenry Blvd Greensboro NC 27405

Thank you for choosing Boler Aroma. We look forward to providing you with a delightful and comfortable fragrance experience.